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MyWiFi Support Desk
Got a question about your locations? Check it out!
Why does my MAC address not match the default SSID?
What cloud controllers does MyWiFi integrate with?
What is presence analytics?
Why can I no longer access my router's admin console?
Why did device flashing fail?
How do I reset my router?
When multiple routers are used, how does a customer connect to the network?
Which TP-Link devices are compatible?
How can I fix a wrong MAC address?
Will I receive a tracking number for my hardware order?
What is a mesh network and how does it work?
What is the shipping cost and time estimate for pre-flashed devices?
Why are the ports on the back of the pre-programmed Hotspot disabled?
What is the user limit of the SH100?
Where can I download firmware for my router?
What is the typical signal range of a MyWiFi social powered Hotspot?
How can I manually change the device IP address?
Why is my device not displaying the SSID from my campaign?
Why is my router showing as offline/never connected?
Can you use a router as a switch?
How can I Tether an iPhone/Android to a mini Demo device?