Why are platform emails not sent from my own domain?

What you'll need

• A white-label reseller or MSP account — white-label means reskinning the dashboard with your own brand, domain, and colors so clients never see MyWiFi
• Your own SendGrid account with a verified sending domain, if you want to change the default sender

Steps

1. Platform emails — guest receipts, notifications, and automated sends — go out from MyWiFi's own sending domain by default, even on a fully white-labeled dashboard.
2. That's automatic infrastructure with no setup step on your account, but it also means the "from" address won't match your own brand until you connect your own domain.
3. To send from your own domain instead, connect your own SendGrid account with a verified sending domain — see Connect your own SendGrid account.
4. Once connected, pick your SendGrid account as the sender when you configure an automation's email step in Journey Builder — where you build a journey, a multi-step automated marketing sequence (trigger, delays, messages, branches) that runs per guest.
5. There's no one-click, MyWiFi-managed way to authenticate a custom sending domain without bringing your own SendGrid account — BYO SendGrid is the supported path today.

Note: verify your domain in SendGrid before connecting it here — an unverified domain fails to send even with a valid API key, and the failure shows up as a SendGrid-side error, not a MyWiFi one.

Related articles

• Messaging tab overview
• Connect your own SendGrid account
• Custom domain setup