Connect your own SendGrid account

What you'll need

• Your own SendGrid account with a verified sending domain already set up on SendGrid's side
• A SendGrid API key with mail-send permission

Steps

1. In SendGrid, verify the domain you want to send from and generate an API key, if you haven't already.
2. In the MyWiFi dashboard, go to the Apps page and add a SendGrid integration, entering your API key.
3. In Journey Builder — where you build journeys, the multi-step automated marketing sequences of triggers, delays, and branches that run per guest — configure the automation's email step and use the sender picker to choose your connected SendGrid account instead of the managed default.
4. Emails sent through that automation now go out from your own verified domain via your own SendGrid account.

There's no MyWiFi-managed, one-click way to authenticate a custom domain without your own SendGrid account — this BYO path is the supported way to send platform email from your own domain today.

Best practice: verify your domain in SendGrid before connecting it here — an unverified domain will fail to send even with a valid API key, and the failure shows up as a SendGrid-side error, not a MyWiFi one.

Related articles

• Messaging tab overview
• Why are platform emails not sent from my own domain?