Find your device's MAC address

What you'll need

• A device already added to MyWiFi

Steps

1. Go to Devices and click Edit Device on the device you need.
2. Open the Info tab. It shows the MAC address (a unique hardware ID burned into your router or access point) that MyWiFi has on file for that device, alongside its NASID, model type, and location — the fastest way to confirm which physical unit a device record points to when you're managing several similar boxes at one site.
3. This is the address MyWiFi recorded when the device was added, not a live read from the hardware. If it doesn't match what's printed on the unit or what the unit's own admin console reports, don't try to edit it yourself — most accounts can't change a device's MAC address directly (see Edit a device). Double-check you added the correct device, or contact MyWiFi support.
4. Replacing failed hardware with an identical unit? Delete the old device record first — once a device is deleted, its MAC address becomes available to add again (see Delete or disable a device).

Best practice: if you're troubleshooting a "device not connecting" issue, compare the MAC address here against what your hardware's own admin console reports — a mismatch is one of the most common root causes.

Related articles

• Edit a device
• Router & hardware setup overview