Router & hardware setup overview

What you'll need

• Admin access to your access point or controller
• A Location (one physical venue in MyWiFi, with its own devices, campaigns, and guest data) already created in your MyWiFi dashboard

Steps

1. Go to Devices in the sidebar. Every device you've added is listed here, with its location and status.
2. Click Add New Device to open the Create Device wizard.
3. Pick the Location the device belongs to, enter a Device Name, and choose your hardware under Select Your Hardware. The full list of supported hardware is on our supported hardware page.
4. Follow your vendor's setup article. Depending on the vendor, the wizard asks for a device or access point MAC address, or for cloud controller credentials, and finishes with Confirm Setup.
5. Vendor-side settings such as RADIUS servers, shared secrets and the splash page URL are entered on your hardware, not in the wizard. These aren't shown in the dashboard, so email support@mywifinetworks.com for them.
6. Once a device is added, day-to-day management (renaming it, moving it to a different location, checking its status, or removing it) happens from the same Devices list. See Edit a device and View device status.

How it works

Every vendor guide follows the same shape: add the device in MyWiFi, then configure the captive portal (the login window a guest's phone opens automatically when it joins the network) and RADIUS on your hardware. See the setup article for your hardware: Cisco Meraki, Ubiquiti UniFi, Cisco wireless controllers (web auth + RADIUS), RUCKUS SmartZone, RUCKUS ZoneDirector, Aruba Central, Aruba Instant On, Extreme Networks, MikroTik RouterOS, Fortinet FortiGate/FortiAP, InHand Networks, Datto/OpenMesh, Tanaza, ADTRAN Bluesocket, Plasma Cloud, or Generic RADIUS.

Juniper Mist, TP-Link Omada and Cambium cnMaestro guest login is in development. Email support@mywifinetworks.com if you have a venue on one of them.

Best practice: set up and test one device per vendor and model before rolling out to every location. That way a vendor-specific problem costs you one troubleshooting pass, not twenty.

Related articles

• Set up Ubiquiti UniFi with MyWiFi
• Set up Cisco Meraki with MyWiFi
• Generic RADIUS
• Edit a device
• View device status