What you'll need
- Nothing — this is background reading before you pick or change a plan
Steps
- MyWiFi's current plans are Starter ($49/mo), Connect ($199/mo), Growth ($499/mo), and Scale ($999/mo), each with its own allowance of locations (a location is one physical venue in MyWiFi, with its own devices, campaigns, and guest data) and devices, and Growth/Scale unlocking features like BYO Twilio for WhatsApp (connecting your own Twilio account so WhatsApp sending runs and bills under your account instead of MyWiFi's managed pool). Annual billing is discounted versus paying monthly.
- An Enterprise tier exists for custom needs — it's quote-based, not self-serve; contact your account team.
- Every paid plan includes a monthly bucket of credits toward your Credit Wallet — the prepaid balance metered sends (SMS, WhatsApp, email, AI) draw from — see Credit Wallet overview.
- If you need more locations or access points than your plan includes, those are billed as add-ons rather than forcing an upgrade to the next tier.
- Not sure which plan fits? Signup includes the short Plan-Fit Advisor quiz — it asks about your location count and feature needs, then suggests a plan (see Sign up with Stripe Checkout). You can always skip it and choose manually.
- To change plans later, go to your billing settings and use the plan switcher — pricing differences are prorated.
- Older accounts may still see legacy plan names (Starter/Pro/Business/Agency/MSP) — these map one-to-one to the current names and keep working, they aren't being retired from underneath you.
Best practice: if you're unsure between two tiers, it's usually cheaper to start on the lower one and add specific add-ons (extra locations, extra access points, or the WhatsApp add-on) than to jump straight to the next full tier.
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