Migrating from Recurly to Stripe

What you'll need

• An existing Recurly-billed MyWiFi account
• A payment method to complete the new Stripe subscription

Steps

1. If your account is still on Recurly, you'll see a red banner across the top of every page: "New plans are launching — convert your plan by [date] to keep your service." Always go by the date shown in your own dashboard, not any date mentioned elsewhere, since it can be updated. A one-time "Your plan is missing what's new" screen also highlights what you're missing (WhatsApp login, Credits wallet, Twilio numbers, Modern billing) with a See my new plan button.

1. Review the recommended plan — you can accept it or pick a different plan from the full grid before converting.
2. Click Convert to [Plan]. This starts your new Stripe subscription; your old Recurly subscription is cancelled as part of the same conversion, not left running separately.
3. Once conversion completes, your account gains a Credit Wallet, auto-reload, and everything else that's Stripe-billing-only (see Credit Wallet overview).

Some accounts (partner, custom, or enterprise-priced accounts) don't have a self-serve convertible subscription — if that's you, you'll see a Talk to your account team prompt instead of a Convert button. That's expected; contact support and they'll walk your account through it manually.

Best practice: don't wait until the deadline. Conversion takes a couple of minutes and nothing about your existing setup (campaigns, locations, contacts) changes — only how you're billed.

Related articles

• Understanding your plan
• Credit Wallet overview
• Sign up with Stripe Checkout