Device operations FAQ

What you'll need

Why can't I change my device's hardware type? It's set when you first add the device and can't be edited afterward. If you picked the wrong vendor, delete the device and add it again with the correct one — see Delete or disable a device.
Can I have two devices with the same MAC address? Not while both are active — MAC addresses have to be unique. If you delete a device, its MAC becomes available again for a replacement unit.
What happens to my guest data if I delete a device? Guest login history isn't deleted when you delete a device — it's kept. It can just become harder to look up "from" that specific device record afterward, since deleting changes some of the device's internal details.
Why can't I edit my device's MAC address? Most accounts can't — it's locked to what MyWiFi recorded when the device was added. If it's genuinely wrong, contact support rather than trying to work around it.
My device shows Offline but it's definitely powered on — why? MyWiFi's status reflects when the device last checked in, not a live ping. Give it a few minutes, and if it's a cloud-managed platform (not a self-reporting firmware device), also check that vendor's own dashboard.