Why are guests not seeing my campaign when they connect for the first time?

What you'll need

• Nothing

Steps

1. Confirm a campaign is actually assigned to the location the guest connected at — see Assign a campaign to a location. No assignment means MyWiFi has nothing to show, so the guest connects to WiFi normally with no captive portal (the mini-browser window a phone opens automatically when a guest joins a WiFi network) and no splash page (the branded login page guests see in that window) at all.
2. Check that the device at that location shows as connected in Devices, not just added — pairing happens in two steps (vendor-side configuration, then finishing the connection details in MyWiFi's Add Device wizard), and a device stuck mid-setup won't serve a login page to anyone. See Router & hardware setup overview or your specific vendor's guide for connection troubleshooting.
3. Clear the guest's device network cache/DNS if they're testing repeatedly on the same phone — some phones cache a "no captive portal here" result briefly after a failed attempt, so retesting immediately can look like a persistent bug when it's actually a stale cache.

Note: most cases trace back to a missing campaign assignment or an unfinished device pairing (steps 1–2), rather than anything wrong with the campaign content itself.

Related articles

• Assign a campaign to a location
• Router & hardware setup overview
• Device connectivity FAQ