What you'll need
- A Stripe-billed account with an active subscription (top-ups require an active subscription — they're not available before you've completed signup billing)
- A saved payment method for a smooth checkout (you can also add one during the top-up)
Steps
- Go to Account Settings → Billing (
/user/editprofile#billing) and find Get More Credits. - Choose a top-up amount: $10, $25, or $50 (no bonus), $100 (+5% bonus), or $250 (+10% bonus). Exact amounts and bonuses shown on screen are authoritative if this list ever changes.
- Clicking an amount opens Stripe Checkout to complete the purchase.
- Once payment completes, your balance updates and a confirmation banner ("Credits added — your balance is updated") appears.
If a top-up fails, you'll see a specific reason and a next step — either a link to update your payment method, a retry button, or a contact-support link, rather than a generic error.
Best practice: the $250 top-up carries the largest bonus (+10%) — if you're going to need that much credit eventually anyway, buying it in one $250 top-up stretches further than several smaller ones.
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