Why am I seeing a CNAME error?

What you'll need

• A custom domain you've entered in Branding

Steps

1. If you see "Please make sure that your CNAME is pointed correctly," MyWiFi ran a live DNS check the moment you saved your domain and couldn't confirm your CNAME record — the DNS record that points your own domain name at MyWiFi's servers — resolves to the right target.
2. Double-check the CNAME record with your DNS provider — a typo in the target, a record still propagating, or pointing at the wrong host are the most common causes.
3. Once it's correct, save the domain again. If it validates, you'll see "Your domain request has been saved. Please check back later for confirmation of activation." That wait is real: activation is completed by MyWiFi staff after your DNS check passes, so it isn't instant. See Custom domain setup for the full flow.

Best practice: wait at least 15–30 minutes after changing a DNS record before troubleshooting further — DNS propagation delay is a far more common cause of this error than a genuinely wrong CNAME value.

Related articles

• Custom domain setup
• Why do I need two different custom URLs?