Why am I seeing a CNAME error?

What you'll need

• A custom domain you've entered in Branding

Steps

1. If you see "Please make sure that your CNAME is pointed correctly," MyWiFi checked your domain's DNS the moment you saved it and couldn't confirm the CNAME record points where it should.
2. Double-check the CNAME record with your DNS provider — a typo in the target, a record still propagating, or pointing at the wrong host are the most common causes.
3. Once it's correct, save the domain again. If it validates, you'll see "Your domain request has been saved. Please check back later for confirmation of activation." — that "check back later" is real: activation isn't instant even after DNS validates. See Custom domain setup for why.

Best practice: wait at least 15–30 minutes after changing a DNS record before troubleshooting further — DNS propagation delay is a far more common cause of this error than a genuinely wrong CNAME value.

Related articles

• Custom domain setup
• Why do I need two different custom URLs?