Reputation Engine overview

What you'll need

• The Reputation Engine add-on (currently free during its beta period — look for the "Beta" badge next to Reputation in the sidebar)

Steps

1. Go to Reputation in the sidebar, under Tools. The Reputation Engine helps you turn guest WiFi logins into public reviews and gives you a private channel for guests who'd rather not post publicly.
2. From Reputation you can configure review request settings for each location (one physical venue in MyWiFi, with its own devices, campaigns, and guest data), read and respond to private feedback guests send you instead of a public review, and see a funnel/reputation dashboard showing how requests are performing. See Set up review requests and Respond to private feedback.
3. Review requests can go out over the guest's captive portal session — the mini-browser window a phone opens automatically when a guest joins a WiFi network — by SMS, or by email, depending on what you turn on per location.
4. Every guest who's sent a review request sees both a public-review link and a private-feedback option, side by side — MyWiFi doesn't route only unhappy guests to the private form or only happy guests to the public one. See Why can't I hide negative reviews? for why that's intentional.

Best practice: set a follow-up delay of at least a few hours (settings support anywhere from 5 minutes to 7 days) rather than asking immediately at login — guests who've just connected haven't had the experience yet that the review is about.

Related articles

• Set up review requests
• Respond to private feedback
• Why can't I hide negative reviews?