What you'll need
- A device already added
Steps
- Why isn't my device showing the SSID from my campaign? These are two unrelated things. Your campaign's SSID field is just display text — it's shown in the campaign builder's own preview so you can see roughly what a phone's WiFi picker might look like, but changing it doesn't change what your hardware actually broadcasts. Your real broadcast SSID is chosen from the WiFi networks that already exist on your vendor's own controller, at the point you add the device — MyWiFi attaches the guest login to that existing network, it doesn't rename it. If you want a different broadcast name, change it in your vendor's own console, not the campaign builder.
- Why can't I access my router's admin console from the guest network? Once a device is connected to MyWiFi, guest traffic on that network is restricted to a "walled garden" — only the MyWiFi login domain and any explicitly allowed domains are reachable before a guest logs in. If your router or controller's admin address isn't on that list, you won't be able to reach it from the guest network. For cloud-managed hardware (which is most of MyWiFi's supported vendors), you manage the device through the vendor's own cloud dashboard anyway — that login is separate from MyWiFi and isn't affected by any of this.
- Can I manually set my device's IP address? No — MyWiFi doesn't have a field for this. Device IP addresses come from your own network (DHCP) and MyWiFi only displays what the hardware reports; it isn't something you configure in the dashboard.
- I have multiple routers at one location — how does MyWiFi decide which one a guest connects to? It doesn't — which physical access point a phone associates with is normal WiFi behavior (signal strength, your hardware's own radio settings), not something MyWiFi configures or controls.
- Does MyWiFi support mesh networks? MyWiFi doesn't have its own mesh-networking settings — if your vendor's hardware supports mesh (for example, OpenMesh/CloudTrax), that capability lives entirely in the vendor's own platform, not in MyWiFi.
Best practice: if something about your network's behavior looks wrong (SSID, IP assignment, which AP a guest connects to), check your vendor's own controller or console first — most of the network layer is entirely between your hardware and the guest device, and MyWiFi only handles the captive-portal/login piece on top of it.
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