Contacting technical support

How to contact support

Select Support from the top menu or click on the chat icon in the bottom right corner of your screen to contact support.

General inquiries and support

For general inquiries and support, you can click the support icon in the bottom-right corner of this page or within your dashboard.

When is live support available?

Monday - Friday, 9:00AM - 5:00PM EST

Suggested practices before contacting support:

Prior to contacting support, please make sure that you search through our knowledge base.

You can do so by clicking the search bar at the top of the screen or within the chat bubble.

Network setup questions

It’s also important for you to know that our technical support staff will not be able to provide you with any network setup or device configuration advice. 

To receive this advice we recommend that you ask a local networking professional or our Facebook group of experienced Wi-Fi marketers and MyWiFi Platform users.

How to expedite your support request

To expedite your support request, it's important to provide as much detail as possible about what is going on right away.

In most cases, we need the following information:

• Your account email address
• Name of the campaign
• Name of the device
• Live campaign URL (not the URL inside the app)
• What is the expected outcome

Case-specific information

• Login details for any 3rd party integrations
• Domain names

Ticket submission guidelines