Why can't I see billing in MSP Overview?

What you'll need

• A reseller or MSP account

Steps

1. Your MSP Dashboard's client table is intentionally scoped to account/location status, not billing — it doesn't show a client's plan, MRR, billing provider, or account health score.
2. That level of billing detail is reserved for MyWiFi staff, not surfaced to reseller/MSP accounts today.
3. If you need to know what a specific client is on plan-wise, check that client's own account/billing settings directly rather than looking for it in the overview table.
4. If you're an MSP billing your own clients through Stripe Connect, see the Billing & Plans category for how sub-billing works on your side — that's tracked separately from what MyWiFi itself charges that client's account.

Best practice: if you regularly need a plan/MRR rollup across your clients for your own reporting, keep it in your own spreadsheet or CRM for now rather than expecting to find it in MSP Overview — that view isn't built for it today.

Related articles

• MSP Admin Overview
• Manage client sub-users