Set up review requests

What you'll need

• The Reputation Engine add-on enabled for the location
• Your Google Business Profile (or Yelp/TripAdvisor) listing, if you want review requests to link there

Steps

1. Go to Reputation > Settings for the location you're configuring.
2. Turn on review requests, then set your primary platform — Google, Yelp, or TripAdvisor — the one you most want reviews to land on.
3. To link to your Google Business Profile, use the built-in search: type your business name and pick from the autocomplete suggestions to fill in the right listing. If MyWiFi already captured your business's Place ID when you first created this location, that field pre-fills automatically. If you need to enter it manually, there's also a link to Google's own Place ID Finder tool.
4. Choose which delivery channels send the request — the guest's portal session, SMS, and/or email — and set the follow-up delay (5 minutes to 7 days after login) and a cooldown period (1–365 days) so the same guest isn't asked again too soon.
5. Write your prompt headline and prompt body — the copy guests see when asked for a review — and your private thank-you message, shown to guests who choose the private-feedback path instead.
6. Save. Requests start going out to matching guests on your chosen channels going forward.

Best practice: set the cooldown period to at least 90 days for locations with frequent repeat guests — asking the same regular for a review every visit trains them to ignore the request.

Related articles

• Reputation Engine overview
• Respond to private feedback