Set up generic RADIUS hardware with MyWiFi

Contact support before you deploy. Generic RADIUS is a fallback for hardware without its own MyWiFi integration, and whether it works depends on what your hardware sends to the splash page. Email support@mywifinetworks.com with your model and firmware version, and test one access point before rolling out.

What you'll need

• An access point or controller that supports RADIUS and an external captive portal (the login window a phone opens automatically when it joins the network), and that isn't covered by one of MyWiFi's named integrations.
• Admin access to its guest-network or hotspot settings.
• The MAC address of every access point that will broadcast the guest SSID (the WiFi network name guests see when connecting).
• MyWiFi's RADIUS server address and shared secret, and your MyWiFi splash page URL. These aren't shown in the dashboard; support sends them to you.
• A MyWiFi location (one physical venue in MyWiFi, with its own devices, campaigns, and guest data) already created.

Steps

1. In the MyWiFi dashboard, go to Devices and click Add New Device.
2. Select the Location, enter a Device Name, and under Select Your Hardware choose Generic Radius.
3. In MAC Address, paste the MAC addresses of every access point that serves the guest SSID, separated by commas. Then click Confirm Setup.
4. On your hardware, set the guest SSID's captive portal to an external portal, using the MyWiFi splash page URL from support.
5. Set the portal's authentication to RADIUS, using MyWiFi's RADIUS server and shared secret, with port 1812 for authentication and port 1813 for accounting.
6. Add MyWiFi's portal domain to the walled garden (allowed hosts) so guests can reach the login page before they've logged in.
7. Connect a phone to the guest SSID, copy the full address of the splash page before logging in, and check that your venue's campaign appears. If you see a generic page instead, send that address to support.

Best practice: keep unencrypted (port 80) traffic interception on for the guest network. If the network forces HTTPS before a device has logged in, iPhones and iPads won't detect the captive portal, and guests just see "no internet".

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