Contacts overview

In the main menu of your MyWiFi dashboard, you'll find Contacts – there, you can manage all of the contacts collected from your campaigns as well as send out real-time broadcasts.

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Quick overview

View and manage your contacts.

Required:

  • Active MyWiFi subscription.

Contacts overview

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Selecting Contacts from the main menu will display a list of everyone who has connected to one of your campaigns.
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Contacts management

Once contacts have been added to your MyWiFi account, you can send broadcasts, group them in dedicated lists and view each contact's personal information.

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Send a broadcast action

You can use the Actions button to send out a real-time broadcast -- a one-time, instant communication either directly to your customers (via email or SMS), or to a third-party integration (such as ActiveCampaign or MailChimp).

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Display/hide filters

This will hide or display the filter options.

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Create a contact list

You can create contact lists to help you organize the contacts that you have gathered.

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Manage contact lists

You can manage your contact lists, create new lists, or choose an existing list to view.

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Filter contacts

You can filter your contacts in nine ways: client, location, online status, connection method, device used, operating system, gender, and whether this was a first visit or a returning guest.

If you choose multiple filters, we will only show contacts that match all the filters, so you can create very narrow segments: for example, guests who have logged in using SMS for the past week.

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Export contacts

You can export your contacts as a CSV file, which is easily understood as a spreadsheet but can still be uploaded and processed by many data-management programs.

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Contact details

User profile

You can see the contact name and email address that they used during connection.

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Online status

You can see within your contacts list which contacts are currently online and which are offline: online will show as green and offline will show as red.

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Visits

You can see how many times the contact has connected to your campaigns.

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Device

You can see what kind of device the contact used for their connection.

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OS

You can see which operating system (OS) the contact connected with.

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Date

You can view the time and date of the contact's last connection.

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Session time

You can view the session time of each contact, which is the cumulative total of all connections.

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Upload and download

You can view how much data has been uploaded and downloaded by each contact over time.

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Need Help?

If you have any questions, please contact our support team by clicking the support icon located in the bottom right-hand corner of this page.

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