Manage your guest records

In the main menu of your MyWiFi dashboard, you'll find Contacts – there, you can manage all of the contacts collected from your campaigns as well as send out real-time broadcasts.

Selecting Contacts from the main menu will display a list of everyone who has connected to one of your campaigns.

Contacts management

Once contacts have been added to your MyWiFi account, you can send broadcasts, group them in dedicated lists and view each contact's personal information.

 

Send a broadcast action

You can use the Actions button to send out a real-time broadcast -- a one-time, instant communication either directly to your customers (via email or SMS), or to a third-party integration (such as ActiveCampaign or MailChimp).

 

Display/hide filters

This will hide or display the filter options.

Create a contact list

You can create contact lists to help you organize the contacts that you have gathered.

 

Manage contact lists

You can manage your contact lists, create new lists, or choose an existing list to view.

Filter contacts

You can filter your contacts in nine ways: client, location, online status, connection method, device used, operating system, gender, and whether this was a first visit or a returning guest. You can also choose a date range. 

If you choose multiple filters, we will only show contacts that match all the filters, so you can create very narrow segments: for example, guests who have logged in using SMS for the past week.

 

Export contacts

You can export your contacts as a CSV file, which is easily understood as a spreadsheet but can still be uploaded and processed by many data-management programs.

 

Contact details

User profile

You can see the contact name and email address that they used to connect, as well as their profile picture, if available.

Online status

You can see within your contacts list which contacts are currently online and which are offline: online will show as green and offline will show as red.

 

Visits

You can see how many times the contact has connected to your campaigns.

 

Device

You can see what kind of device the contact used for their last connection.

 

OS

You can see which operating system (OS) the contact last connected with.

 

Date

You can view the time and date of the contact's last connection.

 

Session time

You can view the total session time of each contact, which is the cumulative total of all connections.

 

Upload and download

You can view how much data has been uploaded and downloaded by each contact over time.