Datto monitoring, management and troubleshooting
With your customized Datto network up and running, you can monitor its usage and status by going to Network Status. Note that a node is the same thing as an access point.
Overview of the available tools:
- Network Usage graph at the top of the page displays the number of users on SSID 1 including the upload and download traffic stats.
- Node Map displays the relationship of the nodes to each other on a map.
- The Node List provides details on each individual node.
- The Node Outages Chart displays the check-in status of a node using colors.
- The Users List displays all users connected to the network.
- The Network Diagram displays how all nodes relate to one another.
Troubleshooting in Datto
Have you have created a strong, healthy network? While there are plenty of diagnostic tools available, the following tools provide the most information:
On the Node Outages Chart:
Dark/light green indicates the gateway/repeater is online and hasn't missed a check-in.
Yellow indicates a node has lost contact with the mesh and is in orphan mode.
Pink is when a node needs re-pairing (update of network settings).
Gray indicates that the node is down, offline or has missed check-ins.
On the Node Map:
(Click on a node, then select Neighbors)
All nodes will have at least one (preferably two) connections with an RSSI (Received Signal Strength Indicator) of 17 or more. If not, you will need to reposition your nodes closer to one another or add further nodes to improve signal and connectivity.
On the Node List:
The number of hops should be three or less (the fewer the better). If higher, you may need to add additional gateways or reposition nodes.
Troubleshooting with your device with lights
The lights on your Datto-compatible device can tell you a lot about how your device is functioning. For example, when you're viewing the front of an OM2P, you will see (from right to left):
- Power light
- Ethernet port 1 link light
- Ethernet port 2 link light
- Mesh quality light (signal bars)
Quick Tip: Using RSSI to position nodes
From the Network Status screen in Datto:
- Click any node to see its name, throughput, and connection to other nodes. All of your nodes should have an RSSI of at least 17 (preferably 20+) to one or more nodes. If not, try repositioning them closer or add more nodes.
- The mesh quality light will display three colors: red, yellow or green.
Gateways act differently than repeaters, as indicated below:
- No color - No DHCP address received.
- Red solid - Internet check fails.
- Green blink - Internet works.
- No color until speed test.
- Red solid - speed less than 1 Mbps.
- Yellow solid - speed between 1 Mbps and 2.5 Mbps.
- Green blink - speed greater than 2.5 Mbps.
Using the MR500?
The LED light furthest to the left indicates the status, which will be solid blue once Wi-Fi is up, and blink blue if Internet access works (either as gateway or repeater with speed above 1 Mbps).
If you have any questions, please contact our support team by clicking the support icon located in the bottom right-hand corner of this page.