Manual firmware upgrade and recovery

Upgrade your firmware


The following steps are for manually upgrading your firmware on SH50 and SH100 devices.
This process should only be followed if you see the "Manual Upgrade" available message in your dashboard, or if you have been asked by support to manually upgrade your device.

Firmware upgrade steps

Connect the SH50 or SH100 device to your computer and power on the device.
NOTE: The LAN (yellow) port connects to your computer via ethernet cable.

  1. On your computer, set the static IP address to and the subnet mask to
    (Read this article if you need help setting a static IP address)
  2. Open your web browser and enter into the address bar. You should see this screen:
  3. Click Update Firmware.
  4. Click Choose File and select the firmware that you downloaded.
  5. Click Update Firmware. The firmware update process can take 2-3 minutes.

Not loading the screen?

If your device is not loading the screen indicated above, try these two steps after connecting your device to your computer:

  1. Unplug your device.
  2. On your device, press and hold down the reset button.
    While still holding
    the reset button, plug the device into a power source. 
  3. Allow the device to boot up (for approximately 10 seconds) and then let go of the reset button.

Then proceed to step 1 above.

Need Help?

If you have any questions, please contact our support team by clicking the support icon located in the bottom right-hand corner of this page.

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