Custom social portal URL

Brand your social portal URL

After branding your control panel, your social portal URL should also be branded. This will help to establish and convince business owners that the full login experience is fully white-label.


It's Important

New domains can take up to 48 hours for full propagation and for the domain to become available and active, though in most cases only take a few hours. Contact your domain host if it takes more than 48 hours.


  • Active MyWiFi subscription.
  • A registered domain from any domain registrar like GoDaddy or NameCheap

If working with pre-existing live social apps
It is recommended that you first create a new social app with the new settings instead of editing your existing apps. If your apps haven't been updated, as soon as you change your social app settings then guests of your existing clients will receive an error when attempting to log in.

Domain overview

Log in to where your domain is currently hosted to create a CNAME record. 


  1. Log in to Godaddy.
  2. Select domains.
  3. Find the domain you wish to use and click Manage.
  4. Select the DNS Record section.
  5. Create a CNAME record using the following values: 
    Do be sure to change Points to: to your own social dashboard URL.

    Host: social
    TTL: 1 hour
  6. Click Save DNS Records.

cPanel interface

(NameCheap, HostGator, Bluehost, etc.)

  1. Log in to your cPanel dashboard.
  2. Select Advanced DNS Zone Editor.
  3. Select the domain you wish to use.
  4. Add a record using the values below:
    Do be sure to change the CNAME: to your own social dashboard URL.

    TTL: 3600
    Record type (select from the drop-down list): CNAME

  5. Click Add Record when ready.

DNS check

To confirm that your new domain is active and available before the addition to your dashboard.

  1. Open a new browser tab and enter the following URL:
  2. Add your new domain name into the Domain Name field.
  3. Click DNS Lookup.
    Not found/Not ready
    When the domain is not found or ready for addition to your dashboard, you will see the below information.
    When your domain is found and ready for addition to your dashboard, you will see the below information.

Social portal branding overview

Now that you have confirmed that your new domain is active, you can begin adding it to your dashboard and changing the social portal URL seen by guests.

  1. Log in to your MyWiFi dashboard.
  2. Click the Account menu.mceclip1.png
  3. Select Branding.
  4. Go to the Custom Domain - Social Portal options.
  5. Enter your subdomain.
    This would normally be a subdomain but can be any domain you like, as long as it has been configured correctly.
  6. Click Save Settings.
    SSL Approval - Required
    Once you have set up your social portal URL, our system will need to check and confirm the URL is working, then create an SSL certificate to ensure that the communication is secure. This process usually takes 1-2 hours. Be sure to check back and continue below.
  7. Your Custom Branded MyWiFi portal URL is ready.

    If not found, double-check that it can be found with DNS lookup and that it's configured properly at your registrar.
  8. Log in to your campaign and confirm the new URL is working.


Social apps

If you already have Social apps enabled within your dashboard, you will need to update them with your new URL.

To keep everything completely on-brand, you will have to either create new social apps or edit your old ones. This is due to the way that social apps integrate with MyWiFi; they use your domain to make sure everything is set up correctly.

You can find the instructions for each login app in our Supported Apps article.

Testing your new login portal

After creating your new social apps, you can preview and test the new settings in your dashboard by clicking on the preview button on your campaign page; this will open your campaign in a new tab.

Log in to test your new social apps: if the preview loads your custom portal URL starting with https:// then you're all good - proceed to the next step. If you encounter any errors, check back and ensure that you completed Step 1-4 properly.

Go live - enable your custom social portal URL

Before going live make sure you've completed the following:

  • Ensure that all your devices have updated firmware.
  • Ensure that you have updated your social apps.
  • Ensure that you have associated your new/updated social apps to your existing campaigns.
  • Ensure that you have tested the login process.

Once you are ready, you can enable your custom social portal URL across all your devices by turning the switch to ON in your branding section.



Need Help?

If you have any questions, please contact our support team by clicking the support icon located in the bottom right-hand corner of this page.

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